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Privacy Policy — United States
Introduction
This Privacy Policy—United States describes how ZOINCLO and its parent affiliate company, ZOINCLO LIMITED., individually and collectively doing business as ZOINCLO (“we,” “us,” “our”), collects, uses, and shares personal data about people who visit us (“you,” “your”) online at https://zoinclo.com/ and other ZOINCLO websites and mobile applications (“ZOINCLO App”) where this Privacy Policy is posted (collectively, “Sites”), shop in person at our stores in the United States (“Stores”), or communicate with us in other ways and your choices and rights regarding your personal data.
Please review this Privacy Policy carefully. By visiting our Sites or Stores or communicating with us in other ways, you are agreeing to the collection, use and processing of your personal data as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access our Sites, or provide your personal data.
Postal address:
Suite 2110 5 Brayford Square, London, UnitedKingdom E1 0SG
Telephone number: ++44 7729267416
Email address: support@zoinclo.com
What is personal data and how does ZOINCLO collect it?
We use the term “personal data” in this Privacy Policy to refer to information in any form that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer.
ZOINCLO collects personal data that you submit to us, is collected online using cookies and similar internet technologies, when you visit our Sites, and when you communicate with us in other ways. We also may receive personal data from social media, marketing resources, and other third parties.
We collect personal data, for example, when you:
Visit any of our Sites including any website, online portal, or mobile app we operate that displays a link to this Privacy Policy
Set up an account with ZOINCLO
Purchase our products or use our services online or at a ZOINCLO Store
Contact customer support or send us a question
Sign up for our newsletters or marketing and promotional emails
Use the chat feature on our Sites
Participate in our loyalty programs such as ZOINCLO Likes You
Participate in events such as our live shopping events
Receive a gift or gift card purchased for you by a friend or family member
Post or comment about ZOINCLO online or on social media
Communicate or interact with us in other ways.
This Privacy Policy does not apply to:
Collection by third party websites. Our Sites may contain links to social media and third-party websites that we do not operate or control. These may include, for example, credit/debit processors and installment sales providers. The information practices and the content of these third-party sites are governed by their own privacy practices. We encourage you to review the privacy statements posted by third-party websites to understand how they will manage your information.
Anonymized or aggregated information. Information that has been modified in a substantial way so that it no longer can reasonably identify or be linked to an individual.
Employment and business communications. Information we obtain about our employees, job applicants, and other personnel and the employees and representatives of business customers, service providers, suppliers, and business partners (except as explained in the section titled Notice for California Residents: your California Privacy Rights).
What personal data does ZOINCLO collect?
Below are the categories of personal data collected by or on behalf of ZOINCLO in the preceding twelve months and examples of the types of data, including personal data, within each category.
Identifying information. We will ask for the following direct identifying information when you:
Sign up to receive our newsletter: e-mail address
Register for an online ZOINCLO account: name, e-mail address, password you set up, and mobile phone number
Join a loyalty program: name, e-mail address and mobile phone number, and password.
Online identifiers. When you visit our Sites, we automatically collect the online identifiers for the device you are using, including the IP address, mobile device identifier, and advertising identifier.
Contact information. We request a postal address for shipments and your e-mail address and telephone number for online order confirmations and other transaction and marketing communications.
Payment information for purchases.
When you place an order online, we will ask for your name, e-mail address, phone number, payment card number and other details, contact preferences, and shipping information. Your payment will be processed using a system certified under the Payment Card Industry-Data Security Standards (PCI-DSS), which may be operated either by ZOINCLO or by a third-party payment processor. If a third-party processor is used, you will be transferred to the processor’s website to provide your card information. ZOINCLO stores the expiration date and postal code associated with your payment card but does not store your full payment card number or the CVV number. Instead, we use a service provider to create a token we can store that represents your card’s primary account number. If you choose to pay using a payment service such as PayPal or an installment service such as Klarna or Afterpay, the third-party service may require your name, email address, payment card, and other information. The service partner may provide some non-financial information to us. In-store purchases using a credit or debit card are processed by third-party payment processing service and ZOINCLO does not collect token or other information.
Transaction history.
Your ZOINCLO account contains your transaction history including products you selected, your purchases, clothing sizes, loyalty rewards you earned, installment purchases, and other account information.
Internet activity. We automatically collect information when you visit our Sites, logon to your online account, interact with ZOINCLO content on a third-party site or app, or interact with an email from ZOINCLO. For example, we may collect your browser and device type, internet browsing and search history, frequency, and duration of visits to our Sites and your browsing session, the pages you visited on our Sites, the website you came from and the website you go when leaving our Sites. (For more information see our Cookie Policy.)
Geolocation data:
With your consent, we may show you the nearest ZOINCLO stores using your specific mobile device location if enabled on your device or your approximate location based on your IP address when using a computer. You can also enter an address, zip code, or place name to get information about ZOINCLO store locations.
Video data:
We may use video monitoring services in our Stores for security purposes.
Information used to profile and make inferences about your preferences and interests.
We may draw inferences about your preferences and interests from the data we collect from various sources such as your transaction history, browsing activity on our Sites, and frequency of your visits to ZOINCLO Sites and Stores.
How does ZOINCLO use personal data?
We use personal data to conduct our business, stay in contact with our customers, and provide products and services to meet their interests and expectations, including to:
Create an effective and engaging shopping experience online at the ZOINCLO Sites and in person at our brick-and-mortar Stores
Set up and manage your ZOINCLO online account and be able to identify and authenticate your membership when you visit our Sites and Stores
Process your online and in-Store purchases, including payment transactions
Confirm your purchases by e-mail or other channels, such as text messages
Use fraud detection and prevention measures to protect online and mobile app purchases
Communicate with you about orders, shipping, deliveries, delays, returns, questions, requests, and refunds
Provide customer service and support
Process installment purchases through a third-party processor
Administer ZOINCLO Likes You and other loyalty programs
Remind you about items left in your shopping cart that you have not purchased
Profile your interests and preferences so we can send personalized communications such as newsletters, information about products and services, features, surveys, offers, promotions, contests, and events. You can tell us to stop sending marketing communications as explained under “your choices for e-mail and marketing communications.”)
Deliver targeted digital advertising on our Sites, social media platforms, and third-party websites, and evaluate the effectiveness of our online marketing (see our Cookie Policy)
Operate, maintain, improve, and promote the ZOINCLO Sites and Stores
Measure and evaluate how visitors use our Sites and enable us to save your preferences and other information
Send “back in stock” notices with your consent
Process and deliver contest or sweepstakes entries and rewards
Protect and secure our Sites, Stores, and customers by investigating suspicious activity
Comply with valid legal process and respond to governmental requests.
When and to whome does ZOINCLO disclose personal data?
Personal data collected by ZOINCLO is disclosed or accessible to data processors and independent third-party services who assist or partner with us in conducting our business and commercial activities, for safety and security purposes, and as required to comply with applicable laws. ZOINCLO does not sell your personal data for monetary consideration.
Third-Party Service Providers: Third parties may have access to or process your personal data for the purpose of providing business services for us, such as: processing payments; fulfilling and shipping orders; hosting, maintaining, and securing our Sites and Site features; conducting e-mail and other marketing programs; and providing IT technical support including systems management, data backup, and storage. We do not permit our third-party service providers to use the personal data that we make available to them for their own commercial purposes.
Online Technical and Analytics Services: We use Google Analytics and other authorized third-party services to measure and evaluate access to and traffic on our Sites, identify a user’s language and other preferences, authenticate a user when logging in to the user’s account, and identify ways to improve our Sites’ performance and functionality. These third-party services operate independently from us and have their own privacy policies, which you should review before providing your personal data. (See, for example, Google Analytics-Data privacy and security.) See our Cookie Policy for information about choices you can make about how we collect and use data when you visit our Sites.
Digital Advertising Services. We may use digital advertising techniques to show you personalized content on our Sites and to show MANGO ads when you visit social media platforms and third-party websites. We may authorize digital advertising services such as social media, advertising networks, and search engines to place cookies, pixels, and similar technologies on our Sites to track your usage of our Sites and other internet sites. These services operate as independent data controllers with respect to the collection and use of your personal data and have their own privacy policies and practices for the collection and use of personal data. We also may share your e-mail address or device ID on a secure basis with the advertising services, which they use to display ZOINCLO banners and ads to you when you visit third-party sites and measure how many people click on our ads. See our Cookie Policy for more information about cookies and how you can restrict the types of personalized advertising that involve tracking your internet activity in a way that identifies you.
Affiliates. We may share information, including personal data, with companies that share common corporate ownership with ZOINCLO, and they may use that information for purposes that are consistent with those described in this Privacy Policy.
With Your Consent. We may share personal data with third parties when we have your consent to do so.
Security and Protection. We may disclose personal data or other information that we believe is appropriate or necessary to (1) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (2) comply with applicable laws and regulations, (3) investigate and defend against claims or allegations and enforce our contracts, (4) protect the security or integrity of our Sites and the systems used to operate the Sites, (5) protect our Stores, property, and legal rights and the property, rights, and safety of others.
Law Enforcement, Legal Process and Compliance. We may disclose personal data or other information if required to do so by law or when we reasonably believe such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
Business Transaction Parties. We reserve the right to disclose or transfer your personal data, subject to appropriate confidentiality safeguards, in connection with a business transaction such as a financing, reorganization, merger, or sale of a business.
How does ZOINCLO protect personal data?
We maintain commercially reasonable security measures appropriate to the nature of the personal data we collect. However, neither people nor systems can operate in a fully secure manner and no method of transmission over the internet or storage of electronic data is fully secure. While we use commercially reasonable efforts to protect your personal data, we cannot guarantee the security of the personal data you provide to us.
Our Sites permit you to create an account protected by a password you create. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else who has obtained your password from you, even if that person was not authorized by you. You should notify us of any unauthorized use of your password or account, and, if any unauthorized use is suspected, you should immediately reset your password. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem.
All purchase transactions made on our Sites are processed using secure payment systems operated either by ZOINCLO or third-party payment processors. Confidential payment details are transmitted directly in encrypted format (SSL). We and our payment processors manage your credit card information in accordance with the Payment Card Industry Data Security Standards.
Important reminder: You should never provide your credit or payment card details in an e-mail or on social media.
How long does ZOINCLO keep personal data?
We will retain your personal data for as long as we are continuing to communicate or provide services to you and as reasonably necessary to carry out the purposes outlined in this Privacy Policy, comply with our legal obligations, enforce agreements, and resolve any disputes. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your choices for e-mail and marketing communications
E-mail marketing. You can opt-out of receiving marketing communications from us by following the “unsubscribe” instructions included in each of our e-mail marketing communications, and we will process your request to unsubscribe within ten business days after receiving it. You can also opt-out by emailing us at support@zoinclo.com and providing the names/email address that you want us to remove you from our marketing database and add you to our ‘Do Not Contact’ list. If you opt-out of marketing messages, we may still send e-mails to you that involve your orders or responses to your questions.
Text messages. If you previously gave us permission to send recurring automated promotional and personalized marketing communications to you by text message, you can withdraw that consent at any time by replying following the directions provided in the text message you received. It may take up to seven days to process your request to STOP text marketing messages.
Loyalty, sign-up and other incentive programs,
ZOINCLO offers loyalty programs, benefits, and account sign-up discounts for our customers in various locations. Examples of the programs we offer include the following.
The ZOINCLO Likes You. In jurisdictions where available, ZOINCLO Likes You is a loyalty reward program for all customers when they register an online ZOINCLO account, by providing their name, e-mail address, mobile phone number, and a password. It is also available to customers who sign up for the program in-Store by providing their name, e-mail address, and mobile phone number. Participants accumulate points, called “Likes,” when they purchase ZOINCLO products or take actions such as recycling ZOINCLO products or picking up online purchases in-Store. Members also may receive information about new products, sales, and promotions. If you choose to submit your date of birth, you will receive extra Likes as our birthday gift to you. No purchase is required to participate. You can read the detailed terms of the ZOINCLO Likes You program on our Sites to find out how to earn Likes, use your Likes to make purchases, when they expire, and other information about the program.
Newsletter Subscription. We may also offer a discount off the next purchase to customers who subscribe to our e-mail newsletter by providing their e-mail address. We use your e-mail address to send newsletters, special offers and other promotional messages. Your information may be shared with our email and advertising providers. You may unsubscribe from our newsletters and other marketing emails using the “unsubscribe” link in each e-mail or contact us.
The purpose for offering loyalty program benefits to our customers includes expanding our direct marketing outreach, enhancing our customers’ shopping experience, and encouraging repeat business. Because these benefits involve some of personal data, they may be considered to offer a financial incentive or price or service difference under California and other states’ privacy laws. For our ZOINCLO online account holders, we do not request any additional personal data to be enrolled in ZOINCLO Likes You. In situations where additional personal data is requested (such mobile phone number for in-Store enrollment) or birth date to receive an incentive reward, we believe the program benefits are reasonably related to the value to us of the personal data requested and the costs we incur in providing the program. For more information see “Notice for California residents: your California privacy rights—Financial incentive programs.”
What are my rights concerning my personal data?
Your Privacy Rights. ZOINCLO respects your privacy concerns and legal rights regarding your personal data. We will process your request to exercise the following privacy protections even if you do not live in a place where these are required by law.
The right to know—the right to know what personal data we have about you and request copies of your personal data collected about you.
The right to correction—the right to request that we correct or update any information you believe is inaccurate or has changed.
The right to opt-out of targeted advertising—the right to direct ZOINCLO not to collect or use your personal data for advertising that is based on personal data obtained on our Sites or by third-party ad partners based on your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests.
The right to deletion—the right to request that we delete your personal data, subject to legally permitted reasons for which we may decline your request in part or in whole.
The right to data portability—the right to request that provide a copy of the digital data we have collected about you to your or another organization as you direct, subject to legally permitted conditions.
The right to withdraw consent—the right to revoke your consent previously granted to any collection, use, or sharing of personal data for which we requested, and you provided, your affirmative consent.
Depending on your state of residence, you may have additional legal rights with respect to your personal data that we will follow to the extent applicable to our operations. For example, some states may require a specific procedure for consumers to appeal from the denial of all or part of a consumer’s request to exercise certain right.
If you are a resident of the State of California, please review the section titled “Notice at collection For California Residents: California Privacy Rights” regarding other personal data rights you may have under California law.